Don’t fall through the cracks

With no definitive list of the isolated or the vulnerable, Somerset’s councils and healthcare teams have pretty much had to start from scratch. Now a major effort is underway to get in touch with people to check on their welfare.

Thousands of people will be contacted by phone or letter over the coming days as the new approach is launched.

Around 70,000 residents will receive a letter in the next few days. This will encourage them to  seek non-medical help and support amongst their own local community groups in the first instance. There are now over 1,200 community volunteers across the county who have signed up to support people in our local community with help like shopping, picking up prescriptions and dog walking.

But if they can’t find the help they need, they are asked to contact the new dedicated Somerset Coronavirus Helpline on 0300 790 6275.

As well as the letters, around 1600 residents will receive phone calls to check on how they are coping. The caller will also try to ensure they have the support they need. If they don’t, they will get guidance and advice to get help.

Somerset residents are asked  to always check that the caller is genuine. A genuine caller will never ask for personal bank details, pin, or passwords. If the caller gives you a number to call to check they are genuine that should also raise alarm bells. Always try to look the number up for yourself.

The new Somerset council’s support helpline is open seven days a week from 8am to 6pm-  0300 790 6275.  Residents will be able to  get help with:

  • Emotional support if worried or anxious
  • Financial support
  • Personal care and support including food and delivery of prescriptions
  • Housing and support for the homeless
  • Social Care or Medical transport needs
  • Waste collection and disposal

For more information and to subscribe to the latest Somerset Coronavirus news go to

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